The latest in App Modernization

Integrating CRM Processes and Support in the Cloud

Raju Vegesna, product evangelist at Zoho, took us on a tour of the new product that has been tested on Zoho's own support system for the last three months. Starting up, users can create multiple support portals for different product lines or departments — or however...

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Feds Add Infrastructure Services To Cloud Storefront

The federal government's cloud computing storefront, Apps.gov, soon will give federal, state and local agencies access to commercial infrastructure-as-a-service offerings, the General Services Administration announced Wednesday. The GSA had awarded a contract to let a...

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Google Search Appliance Looks Skyward

Google  has added new cloud capabilities to its rack-mounted Google Search Appliance. As of Monday, a new feature, Cloud Connect, lets users of Google Search Appliance (GSA) 6.8 search content both within an enterprise's firewalls as well as content from Twitter,...

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CRM market report: the march of the cloud

Could customer service be the killer business app for cloud infrastructure? Customer relationship management (CRM) has weathered the credit crunch better than many other enterprise software applications over the last two years, according to Gartner. A recent European...

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