SysAid Launches iPad App for Mobile IT Service Management

SOURCE: SysAid Technologies

Tel Aviv, Israel – December 3, 2014 – SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today announced the launch of an iPad app that will be available from the Apple App Store in Q4 2014 allowing IT administrators to complete daily service tasks on-the-go. Built to provide flexibility and a user-friendly experience, the new iPad app enables administrators to provide support on the move without being tethered to a desktop computer.

“IT admins are the ultimate in-the-field service provider, so they need applications that support mobility,” said Sarah Lahav, CEO of SysAid. “No matter what mobile device and OS they choose, we want to make sure our customers have the service desk in their hands. This is about making service more efficient and life easier for hard-working IT professionals. Our customers requested this particular application, and we made it happen.”

With the iPad app, IT admins can resolve incidents and update service records in real-time. They can also communicate with end users via email within the tickets. The interface has been specifically designed for the iPad to provide an intuitive user experience. In midsize to large organizations, the iPad app will save IT admins from potentially long, out-the-way trips back-and-forth to the IT department, leaving more time to help end users. At organizations with BYOD policies, the iPad app will also allow IT admins to manage service at home or from wherever they may need.

The new iPad app complements SysAid’s full suite of mobile applications for the iPhone, Android, BlackBerry and Windows devices. To learn more about SysAid’s mobile ITSM applications, visit http://www.sysaid.com/tools/mobile-apps

About SysAid Technologies

SysAid Technologies Ltd. is a leading provider of IT Service Management (ITSM) solutions that integrate all of the essential IT tools into one service desk. Available as a cloud-based or on-premise solution, SysAid’s ITIL-certified software streamlines day-to-day IT activities so that administrators can deliver fast and comprehensive support. Founded in 2002 by Israel Lifshitz, SysAid now serves over 10,000 customers in 140 countries, spanning all industries and sizes—from SMBs to Fortune 500 corporations. Today, over 40% of SysAid customers are located in the United States. SysAid has offices in Israel, Australia, Brazil, and the United States, and its software packages are available in 42 languages. For more information, please visit www.sysaid.com.