SysAid Introduces Patch Management Tool in Version 14.0 of ITSM Platform

SOURCE: SysAid

Tel Aviv, Israel – March 26, 2014 – SysAid, a leading provider of IT service management (ITSM) solutions, announced today that the company has released version 14.0 of its cloud-based and on-premises ITSM platforms. The release features the new SysAid Patch Management solution, a free database migration for on-premises customers and new capabilities inspired by user input.

In development for over a year, the SysAid Patch Management Software solution makes it easy to keep Windows-based servers and workstations up-to-date with the latest security patches and upgrades. The ITIL change management process allows IT admins to review, approve, deploy and audit software updates for all Microsoft products as well as popular applications like Adobe Flash, Mozilla Firefox, Java, Skype and many others.

Fully integrated with SysAid’s cloud and on-premises platforms, the Patch Management tool can automate the update process for individual assets or groups of assets. IT admins can customize policies by software type, the severity of the patch and many other criteria. The Patch Management tool can even be set to auto-generate an incidence ticket if any error occurs during an update. Overall, the full inventory and audit controls ensure that patch processes are well-documented, perform correctly and comply with regulations.

“In terms of ease-of-use, flexibility and the breadth of software covered, our integrated Patch Management tool is a huge upgrade over the standalone tools that most IT departments use,” said Oded Moshe, VP of Products at SysAid. “We’re saving IT organizations a lot time, money and frustration, and we’re making it easy to maintain the usability, performance and security of software throughout an organization of any size.”

In addition to introducing patch management, SysAid will be providing a significant upgrade for on-premises customers who use the default embedded database. In October 2013, SysAid upgraded the default internal database to MSSQL Express to provide higher performance, scalability and reliability for new on-premises installations. Now, SysAid users who rely on the legacy database will be automatically moved to MSSQL as part of the 14.0 upgrade process.

14.0 also includes several new enhancements inspired by user input. IT admins can now:

– Convert incidents to requests and vice versa if end users misclassify the ticket

– Establish “email rules” that scan the subject line and body of incoming emails. Email rules can automatically set the priority level and urgency for the service record or forward the request to the relevant team depending on specific keywords and the sender.

– Enable “guest mode” in the end-user portal, making it possible to receive anonymous requests from users.

To learn more about these new features and others, read the SysAid blog entry at http://www.sysaid.com/blog/entry/what-s-new-in-sysaid-14-1

View the official SysAid 14.0 release notes at

http://www.sysaid.com/product/sysaid/release-notes/408-sysaid-14-1

View the official SysAid 14.0 webinar at

http://www.sysaid.com/sysaid-14-1-webinar-registration

About SysAid Technologies

SysAid Technologies Ltd. is a leading provider of IT Service Management (ITSM) solutions that integrate all of the essential IT tools into one service desk. Available as a cloud-based or on-premises solution, SysAid’s ITIL-certified software streamlines day-to-day IT activities so that administrators can deliver fast and comprehensive support. Founded in 2002 by Israel Lifshitz, SysAid now serves nearly 10,000 customers in 140 countries, spanning all industries and sizes—from SMBs to Fortune 500 corporations. Today, over 40% of SysAid customers are located in the United States. SysAid has offices in Israel, Australia, Brazil and the United States, and its software packages are available in 42 languages. For more information, please visit www.sysaid.com