Nexgate Unifies Security and Compliance for Social CRM

SAN FRANCISCO, November 5, 2013 – Nexgate, an innovator in social media brand protection and compliance, today announced support for both Salesforce Chatter and Salesforce ExactTarget Marketing Cloud.

Available immediately, joint customers can benefit from fully unified social media security and compliance controls across both their internal Chatter-based social collaboration and public-facing, ExactTarget Marketing Cloud powered, social networking on Facebook, Twitter, Google+, LinkedIn, YouTube, and more.

Social analytics, marketing, and collaboration tools empower enterprise brands to engage and collaborate both internally and externally with employees, customers, and partners.  Unfortunately, customer and employee trust in social media and collaboration is being eroded by the rise in spam, exploits, account hacks, and audience-on-audience abuse. Company trust is further challenged by the loss of company and personal confidential data over social media, and regulatory requirements including SEC, FDA, FINRA, FTC, FFIEC, and many more.  The combination of these challenges has placed a strain on social media teams, IT teams, compliance officers, and, increasingly, the ROI of social.

Nexgate provides a suite of products designed to protect company-run social channels and accounts and the audiences that participate and collaborate on them.  This includes accurate and automated removal of spam, malicious, and exploitative content, as well as in-depth and intuitive policies for compliance and regulatory requirements.  Nexgate allows administrators to apply the same policies via the same interface to internal social communities that they would to their company’s Facebook Pages, Twitter Accounts, Google+ Pages, YouTube Channels, and other public social media networks.

Nexgate’s sophisticated, yet easy to implement policies allow companies to automatically detect, log, notify and remediate content and conversations across security, compliance, and acceptable use content categories with 100’s of pre-built data classifiers.  Its patent-pending detection and enforcement system includes unified reporting and incident management, as well as automated intelligent archiving to leading enterprise eDiscovery and archiving systems.

Nexgate provides customers with:

– Unified enterprise social media security and compliance with centralized policy across both private and public networks

– Comprehensive coverage for security, acceptable use, and compliance risks using more than 100 pre-built data classifiers, including spam, pornography, and malware, as well as FFIEC, FINRA, SEC, FDA, HIPAA, PII, confidential company information, and other compliance regulations

– Protection for the social accounts themselves, including account change control and social account hacking detection and remediation

– Automated incident remediation, including logging, notifying, and deleting combined with advanced compliance workflow options and intelligent archiving and eDiscovery support

– Consolidated social risk and incident reporting, and intelligent archiving of communications leveraging existing 3^rd-party archiving and eDiscovery infrastructure

“Only Nexgate lets customers unify enterprise social media security and compliance across their Salesforce-enabled social media infrastructure,” said Devin Redmond, Co-founder and CEO, Nexgate.  “Our relationship with salesforce.com allows us to integrate Nexgate technology deeply within the workflow of social media communications, without any network disintermediation or complexity, and go beyond basic archiving technologies to provide rich, meaningful security and compliance controls for safe and trusted use of social media in the enterprise.”

For more information on Nexgate security and compliance technology, visit nexgate.com.

About Nexgate

Nexgate provides cloud-based brand protection and compliance for enterprise social media accounts. Its patent-pending technology seamlessly integrates with the leading social media platforms and applications to find and audit brand affiliated accounts, control connected applications, detect and remediate compliance risks, archive communications, and detect fraud and account hacking.

Nexgate is based in San Francisco, California, and is used by some of the world’s largest financial services, pharmaceutical, Internet security, manufacturing, media, and retail organizations to discover, audit and protect their social infrastructure.