Minimizing Costs, Maximizing Value of IP Telephony

IT  leaders  face the challenge  of  delivering  improved  collaboration  capabilities  while also minimizing  cost of  operations.  Consequently,  understanding the  ability  of  IP Telephony (IPT) and Unified  Communications(UC)  solutions  to  provide robust  technology affordably is critical  for  overall  IT success. Nemertes  recently conducted  a  study of 189 organizations to  gather  real-­‐world cost data  for  seven  leading  IPT  and UC vendors:  Alcatel-­‐Lucent, Avaya,  Cisco,  Microsoft, Mitel, NEC, and ShoreTel.  

We  then  used  this  data  to develop a first -­‐ year  TCO analysis comparing  each  vendor  to overall aggregate  costs, and comparing 2014  TCO  data to data gathered  for  last  year’s  TCO  study. Overall, IP telephony  costs have  dropped  by  28% in the  last  year,  while integrated  UC costs  have increased  by 83%. Costs  still  vary  based on  size  of  deployment  and  product, meaning that  no  single vendor is  the  most cost -­‐ effective  (defined  as  offering  the lowest  TCO)  for  every  situation.

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