ManageEngine Expands ERP Portfolio; Previews Siebel CRM Monitoring at Interop Las Vegas 2014

SOURCE: ManageEngine

LAS VEGAS and PLEASANTON, Calif. — April 1, 2014 — ManageEngine, the real-time IT management company, today announced support for Siebel CRM in Applications Manager, its application performance monitoring solution. The move provides operational intelligence to Applications Manager users who are running Siebel systems, helping them ensure high availability and performance for Siebel business applications.

ManageEngine is demonstrating Applications Manager and exhibiting the rest of its portfolio in booth 2327 at Interop Las Vegas 2014 being held March 31-April 4, 2014, at Mandalay Bay Convention Center in Las Vegas.

Siebel CRM typically supports critical business functions and large user communities. However, the complex nature of the Siebel web architecture — including application servers, web servers and other components — regularly presents management challenges to Siebel administrators. For instance, when a Siebel application becomes slow, the architecture makes it tough to understand the root cause of the performance degradation. As a result, a support team can spend days or weeks determining the root cause. The performance analytics from Applications Manager help ERP administrators understand and optimize the performance of Siebel CRM applications.

“Siebel solutions are business-critical applications whose high availability and performance are of great importance,” said Sridhar Iyengar, vice president of product management at ManageEngine. “Today’s Siebel announcement demonstrates that ManageEngine is committed to ensuring our customers are getting the most out of their investment in Siebel CRM systems.”

Siebel CRM Monitoring with Applications Manager

Applications Manager enables comprehensive Siebel CRM monitoring to minimize downtime and optimize the performance of Siebel CRM systems. Applications Manager monitors key performance metrics of Siebel, including components, sessions, statistics and more.

Among its many benefits, Applications Manager’s Siebel monitoring gives IT administrators:

• Deep visibility into the health and performance of critical Siebel components to facilitate effective troubleshooting.
• An agentless monitoring solution for non-intrusive collection of key performance indicators.
• The ability to quickly identify failing or underperforming components and resolve issues before they affect Siebel CRM users.
• A unified view of Siebel and 50+ other applications — including SAP and Oracle E-Business Suite — all of which are supported out of the box by Applications Manager.

Pricing and Availability

Siebel CRM support is available as a beta feature in Applications Manager. Users can sign up for beta testing at http://ow.ly/v28CB.

Applications Manager Professional Edition prices start at $795 for up to 25 servers or applications. A free, fully functional, 30-day trial version is available at http://www.manageengine.com/products/applications_manager/download.html.

For more information on ManageEngine Applications Manager, please visit http://www.manageengine.com/apm. For more information on ManageEngine, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/  on Facebook at http://www.facebook.com/ManageEngine  and on Twitter at @ManageEngine.

Related Applications Manager Resources

• Customer testimonials: http://ow.ly/64PJJ
• Online demo: http://ow.ly/7evVt
• Support FAQs and User Forums: http://ow.ly/64PLc

About Applications Manager

ManageEngine Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 50+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures. For more information on Applications Manager, please visit http://www.manageengine.com/apm.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 90,000 established and emerging customers — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. Another 300,000-plus admins optimize their IT using the free editions of ManageEngine products. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, United Kingdom, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.