ManageEngine Introduces Industry-First ‘Enterprise Search’ for IT Teams in IT360

SOURCE: ManageEngine

PLEASANTON, Calif. — April 18, 2013 — ManageEngine, the real-time IT management company, today announced the addition of enterprise search to its integrated IT management solution, IT360. The industry-first move introduces a unified search console that is capable of searching databases of any third-party IT management and business applications — without requiring the user to understand the underlying database architectures or write SQL queries. Register to get a sneak-peek of IT360 with enterprise search now before the global launch in May 2013 at http://ow.ly/k5i2I. Also, check out an interactive demo showcasing the new enterprise search functionality at http://ow.ly/k1r6N.

Larger enterprises often have multiple IT management tools for various IT tasks such as monitoring and managing the network and its servers, applications, assets and service desk. In these multi-tool settings, IT teams face a daunting challenge. To search for a particular IT asset across all their IT management applications, a user must search each application independently — either by using its specific search console or writing database queries to search local data residing in the application. It’s a cumbersome, time-consuming process. For users who cannot write database queries, the task is impossible. Enterprise search in IT360 is changing that.

“For the past few years, Big Data has been the big industry buzzword, as companies attempt to mine the vast amounts of data they generate to make better business decisions — but we believe there are ‘Little Data’ opportunities too,” said Sridhar Iyengar, vice president of product management at ManageEngine. “Enterprise search in IT360 is one example of ‘Little Data,’ which recognizes that valuable information is stored in structured or relational databases. This data is readily available and offers many of the benefits of Big Data solutions, without the major investment of time and resources by IT.

Now, IT and business users can quickly tap into their own Little Data using the industry’s first unified search console to search for any asset across multiple vendor applications. IT360 enterprise search features a Google-like interface that enables users to simply click and view results without requiring users to program SQL queries or understand database schemas or structures. IT360 even allows users to choose how those results are displayed and provides links to actionable search results.

How It Works

With IT360, a technician troubleshooting a server problem could use enterprise search to look for all data related to that server name. The enterprise search result would return not only server statistics from the server monitoring application but also any tickets associated with that server from the help desk application. In turn, the technician would not only find that the RAM on that server is insufficient but also see that there is a service request in the help desk to upgrade the RAM in that server.

In addition to ManageEngine IT360, enterprise search can be extended to any application that stores its data in a structured RDBMS. Designed as an extensible API and framework, enterprise search can crawl and discover data in any third-party application’s relational data store, including out-of-the-box data search for SolarWinds SAM and Numara Software. Going forward, ManageEngine plans to extend the out-of-the-box meta library to support many more vendors in the IT management space, thereby providing IT users with an open search ecosystem that works across heterogeneous management tools, while protecting their existing investments.

Iyengar added, “In recent surveys of our customers, over 80 percent of enterprises that use multiple IT management tools see value in enterprise search and look forward to using it to search for information across those tools. We think this functionality will be very well received.”

Free Enterprise Search Webinar with Forrester Research

To help companies understand the pivotal role enterprise search will play and, more broadly, how to better align their technology and business decisions, today, ManageEngine is hosting a free, 60-minute webinar with special guest Forrester Research.

What:   “Aligning IT Management Strategy with Evolving IT Needs through Business Technology Management (BTM)”

When:  Thursday, April 18, 2013, 10 a.m. PDT (1 p.m. EDT)

Who:    Sridhar Iyengar, vice president of product management ManageEngine; and guest speaker John Rakowski, analyst and advisor, Forrester Research

How:    Register at http://ow.ly/jtZQt

Pricing and Availability

The beta version of IT360 with enterprise search is available immediately for download as a 30-day, free trial for new users at http://www.manageengine.com/it360/enterprise-search.html. Existing IT360 users will be able to download the enterprise search patch in May 2013. For IT360 pricing, please visit http://www.manageengine.com/it360/get-quote.html.

For more information on IT360, please visit http://www.manageengine.com/it360. For more information on ManageEngine, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

About IT360

The IT360 dashboard provides a 360-degree view across IT to proactively monitor performance. It is designed to monitor and manage IT infrastructures for medium and large enterprises, and adds a business context to monitoring IT resources to help the various stakeholders understand the impact of downtimes on the business. IT360 comprises network performance, server and application performance, database performance, and end-user experience management for IT operations and an ITIL help desk for IT service management, all in one product. In addition to direct use by enterprises, IT360 is also available for MSPs who offer IT management. The latest version of IT360 will feature support for the management console on an iPad in addition to other features. IT360, with the latest iPad support, will ensure that business and IT users can keep track of key IT metrics and make informed and meaningful decisions in real time, anytime and anywhere, to ensure business continuity. For more information, please visit http://www.manageengine.com/it360.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization’s need for real-time services and support. Worldwide, more than 72,000 established and emerging enterprises — including more than 60 percent of the Fortune 500 — rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://www.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

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