Forrester Report – Market Overview: Customer Identity And Access Management (CIAM) Solutions

Business leaders entrust their security teams to protect customers’ privacy and shield them from fraud and other malicious activities. To do this, security and risk (S&R) professionals must implement solutions that authenticate customers’ identities across all channels — digital and nondigital — and help the firm manage their access to services and sensitive data.

S&R pros often struggle to find the right balance between a seamless customer experience and good security. This report provides an overview of the market, examines seven vendors, and offers S&R pros recommendations and best practices for successful implementations.

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