Sharpening CRM Strategies for Specific Mobile Segments

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Different Strokes: Sharpening CRM Strategies for Specific Mobile Segments

December 28, 2010 No Comments

Not all mobile phone and services customers want the same things. Some want smartphones with full Internet and app capabilities; others desire only a basic phone with voice and SMS features. Service providers must identify these customer groups and market to them accordingly, using the channels and methods each segment will be most comfortable with.