TRUE COST OF OWNERSHIP FOR UNIFIED COMMUNICATIONS

Nemertes’ annual study on IP Telephony/Unified Communications (UC) real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments, driven by extreme competition between vendors, which are offering previously unseen prices for capital and licensing, and by improved knowledge among IT staffs.

ShoreTel posts the lowest first-year and operational costs for on-premises IP telephony and the lowest first-year, operational and implementation costs for on-premises UC. What’s more, when viewing five-year TCO among all vendors with enough responses to be counted individually, ShoreTel has the lowest costs. Though nearly 75% of organizations provide IP telephony from on-premises deployments, about 84% are considering or already using the cloud. Today, about 29% of companies already deliver IP telephony and 25% deliver UC from the cloud. We expect these figures to grow moving forward.

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