Featured article by Jelena Dinic, Creative Writer and Blogger at Podroom Creative
The airline industry is growing each year, and that means that it is developing parallel with the latest technological solutions.
By chance, artificial intelligence, machine learning, and natural language processing, packed into one bot, has changed this industry entirely. The implementation of chatbots, as well as RPA and other modern solutions, facilitated all processes in the airline industry both for employees and travelers.
To help you realize how important the airline industry is, we’ve found an interesting statistic provided by Statista. Well, the number of flights worldwide in 2018 was 38.1 million, but the estimated number for 2019 is 39.8 million flights worldwide, which confirms that the airline industry is growing.
To help you find out how these software solutions changed digital booking, information, and ticket purchases, we’ve prepared a list of the best tech solutions applicable in the airline industry.
Digital Booking
Based on the provided number of flights each year, we can conclude that all the airport employees have lots of work to finish on a daily basis. Can you imagine how many travelers book flight tickets every day? Who is able to handle that many conversations? Where do you find a human assistant capable of handling more than a few conversations simultaneously?
Well, the solution for all the mentioned issues lies in one word – chatbot! The best AI chatbots can automate all the processes of booking. Besides the booking, the implementation of the best AI chatbot will provide your clients with the opportunity to manage their reservations, as well as to change reservations.
Instead of calling the airport and explaining to a human assistant or customer support agent why and how to change a reservation, clients can contact a smart chatbot via any channel and finish the process much faster and simpler than usual.
Based on the database and scheduling information, the best AI chatbots can manage all bookings immediately, but that’s not the most important thing. Chatbots can handle multiple conversations at the same time, reducing the waiting time and cutting costs.
Information
Another common problem is a lack of information. Travelers often want to ask lots of questions about the destination, the price, the time of flight, etc. Such conversations can last very long, which keeps other clients from contacting the call center to get information.
On the other hand, customer experience is crucial for success in any business field, so the clients mustn’t be deprived of essential information.
Guess what, chatbots can solve this problem, too!
Chatbots are available 24/7/365, and they can provide clients with any type of information. Thanks to machine learning, the chatbot can learn from each previous interaction, which means that it will become even better over time. Moreover, the best AI chatbot will use NLP. Natural language processing enables these digital assistants to have natural, human-like conversations.
However, this is not the full extent of a chatbot’s potential. The best AI chatbot can be implemented on multiple channels at the same time, which enables an omnichannel presence.
Thanks to this feature, clients can contact a chatbot through several platforms and channels, including SnatchApp, Web, Skype, Viber, Facebook Messenger, Slack, Twilio, Line, and many more.
The 24/7 availability, accurate answers on demand, and omnichannel approach will surely improve user experience and attract more clients. Moreover, platforms such as SnatchBot.me provide you with the opportunity to create your own, personalized chatbot without any programming knowledge!
Ticket Purchases
Purchasing a flight ticket without leaving home is possible? Well, yes! Best AI chatbot can handle this process too, offering real-time financial services available 24/7. With benefits such as fraud remediation, your clients can perform safe transactions.
So, using the best AI chatbot, you can provide your clients with currency rates data and rate alerts, the option of billing and payment, and many more. Moreover, these futuristic, digital assistants can reduce human error and provide your clients with the best service and experience!
The bottom line
To stay ahead of the competition, you should stay up to date with all the latest trends. The implementation of chatbots will surely improve your business and it’s important to add that you can even create your customized chatbot for free! You’ll cut costs, improve your services, and gain more satisfied clients! Sounds like a win-win choice!
Jelena Dinic is a creative writer and blogger at Podroom Creative with a Master’s degree in Serbian Language and Literature from the Faculty of Philosophy, University of Novi Sad. She is passionate about topics like lifestyle, business, art, travel and gastronomy. Her latest writing attempts include works of fiction. Apart from being a movie aficionado, Jelena enjoys magic realism, black tea, red currant berries, cats, and declares herself as a Whovian.
