In this brief podcast, Clay Richardson, Principle Analyst at Forrester Research, discusses the future of BPM and emphasizes the value of the user experience, referring to business processes today as existing within the “Age of the Customer”. Clay offers expert advice for organizations looking to transform their processes through the use of customer facing applications and creative “design” thinking. He emphasizes the value of new BPM tools on the market, such as Bonita BPM, which are at the forefront of this paradigm shift and modern BPM movement.
This interview was recorded at Bonitasoft’s New York City Process Efficiency World Tour Workshop on November 5th, 2013.
LISTEN TO PODCAST HERE: http://itbriefcase.wpenginepowered.com/downloads/podcast/INTERVIEW.mov
Principal Analyst serving Enterprise Architecture PROFESSIONALS
Clay serves Enterprise Architecture Professionals and is a leading expert on business process management (BPM) software, services, and methodologies. Clay delivers strategic guidance to professionals seeking to improve collaborative and operational business processes. Clay specifically helps enterprises establish BPM strategies, governance standards, and BPM centers of excellence; identify Agile and Lean methodologies best suited for BPM projects; and establish vendors and technologies that help automate and optimize mission-critical business processes.
