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If it is going to operate like a business, it needs a front office and a back office. But something's missing. Somehow the organization needs a "middle office" – a function that sits between front and back office, streamlining communication between the two, and...
Business leaders are always assessing the implications of opportunities and threats as they emerge, and today, the cloud is catching their eyes. Reactive companies looking for quick fixes can find them in the cloud - but quick fixes usually impede long-term success....
Nemertes’ annual study on IP Telephony/Unified Communications (UC) real-world Total Cost of Ownership finds organizations spending less on their on-premises IP telephony and UC deployments, driven by extreme competition between vendors, which are offering previously...
Business Impact: The Communications And Collaboration Infrastructure Playbook This report outlines Forrester’s solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is...
Opportunity Analysis for SMBs This White Paper has been produced to explain the nature of BYOE (Bring Your Own Experience) and demonstrate how it can make Unified Communications more valuable to the business as well as more relevant to your employees. With that...
Cloud technology is evolving rapidly and offering compelling opportunities for businesses to move their processes into a cloud-based deployment model. This is especially true for cloud communications. When deciding what communication technology is right for your...
IT leaders face the challenge of delivering improved collaboration capabilities while also minimizing cost of operations. Consequently, understanding the ability of IP Telephony (IPT) and Unified Communications(UC) solutions to provide robust...
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