What you need to know about virtual customer assistants – and how to make them work for your organization.

Virtual customer assistants – aka chatbots – are on the rise. Organizations keen to deliver better customer experience, satisfaction and retention are increasingly turning to sophisticated chatbots, one of the most complex areas of artificial intelligence (AI).

But what are chatbots exactly and how do they work?

In our free guide, you’ll learn:

    • Why chatbots are a gamechanger for you and your organization
    • How chatbots can simulate human conversation and meet
      your customer’s needs
    • Common use cases for chatbots including handling FAQs,
      service disputes and lead nurturing
    • The key things to consider when deploying a chatbot

Get up to speed on all things chatbots and download our free guide.