eG Enterprise v7: Complete User Experience Management for IT Applications and Infrastructure

Featured article by Natalie Tomko, Independent Technology Author

It’s a common IT problem today: users call the helpdesk complaining of slow logon, application launch being slow, or access latency being high. IT admins and managers then spend hours trying to find the root cause of the issue, often without success. We knew there had to be a better way, so at eG Innovations we built the industry’s most robust user experience monitoring solution to help IT teams everywhere resolve complaints and issues in minutes rather than hours.

eG Enterprise v7 makes user experience the centerpiece of any IT monitoring and management strategy. Using a combination of synthetic and real user experience monitoring, eG Enterprise v7 proactively notifies IT operations of teams of impending problems before they receive complaints.

Auto-discovered application topologies provide IT teams with the insights they need to dig deeper into what is causing a performance slowdown. A combination of agent and agentless monitoring technologies are used to provide deep insights into the performance of every layer and every tier of the infrastructure.

eG Enterprise embeds an automatic root-cause diagnosis engine that uses machine learning and artificial intelligence to correlate performance across the infrastructure and pinpoint the root-cause of problems. The result: faster and more accurate diagnosis, lower mean time to fix issues, and proactive alerting, all of which ensure that your users are happy and productive.

eG Enterprise v7 includes new capabilities for many of the common use cases of IT applications and infrastructure.

– The new monitoring capabilities and dashboards in this release are particularly useful for IT admins supporting digital workspaces using Citrix, VMware Horizon or cloud workspaces. You can also use the enhanced capacity planning and prediction reports to determine where and when you need to add capacity to accommodate additional users.

– For web applications, eG Enterprise v7 provides an in-depth view into where time is being spent in processing each request: on the network, on the server, in the application, in the database processing a query, or on the browser. While operations teams can use this insight to troubleshoot problems quickly, development teams can use the details to determine how to fine-tune their applications to deliver the best performance.

– When supporting SaaS applications like Microsoft Office 365, IT admins often struggle to determine what is causing slowness: is it the network, or the client, or an issue with the SaaS service. eG Enterprise v7 provides unparalleled insights into the performance of most popular Office 365 services. Admins can track performance from different locations, be notified to any unusual usage patterns or failures, and monitor all the infrastructure they control, so they can quickly identify and resolve issues with the SaaS applications.

– Most organizations are seeking to minimize the number of independent tools they must use. eG Enterprise v7 provides out-of-the-box support for more than 200 enterprise applications, 20+ storage device types, 10+ virtualization platforms, and more. With its wide-ranging capabilities, eG Enterprise is well suited to be a unified monitoring solution for any enterprise, irrespective of whether they have an infrastructure that is based on physical servers, virtual servers, cloud platforms or a mix of everything. Support for monitoring modern environments, including big data platforms, NoSQL databases, and containerized environments including Docker and Kubernetes have been introduced in eG Enterprise v7.

The enhanced product also offers fully self-provisioned, multi-tenant SaaS deployment, making it an ideal platform for managed service providers (MSPs).

Interested in test driving eG Enterprise v7 for yourself? Get started with a free trial or a live, personalized demo. The most advanced user experience monitoring solution is just moments away!