Customer insight professionals won’t want to miss this Forrester report on professional services automation (PSA) tools. See how Workday and other vendors perform when it comes to functionality, vertical market focus, and more. Read the report to get an overview of 17...
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Nov 1, 2018
Looking for a trusted partner in financial management who has what it takes to lead your organization today and into the future? Get an analysis of the market, key recommendations for evaluating vendors, and more. Download your complimentary copy of Gartner Magic...
Oct 19, 2018
Continuous delivery of applications has become the new normal for software development organizations across every industry. Software development teams are now expected to deliver new releases and updates at a dizzying pace, putting tremendous pressure on software...
Oct 19, 2018
Each year, the Software Security Research (SSR) team at Micro Focus releases a report on the current state of application security. A single weak point in a line of code can create an open door for attackers and possibly neutralize all other security measures. This...
Oct 19, 2018
Learn how Convergys, a global leader in customer management, is using Data Center Automation at its global data centers to automate server builds and achieve over 800% faster provisioning. DOWNLOAD CUSTOMER SUCCESS STORY
Oct 17, 2018
As a global beauty brand and part of the L’Oreal Group, Kiehl’s has long been known for its generous sampling policy and expert customer service advisors. The challenge was to recreate this experience for online visitors. To do this Kiehl’s partnered with Yieldify to...
Oct 17, 2018
CJO is the new CRO. As an e-commerce brand in order to keep competing and converting in an increasingly competitive market you need to know your customer journey like the back of your hand - and be an expert at making it relevant and seamless. If you don’t then your...
Oct 16, 2018
Business units today demand the ability to rapidly release new software features. To simplify release lifecycles, line of business groups have adopted open-source tools for build, configuration, deployment, and release automation. This has created a situation where it...
Oct 11, 2018
Small and mid-sized businesses have a unique positioning that can give them a leg up on big business competitors—they’re adaptable and more able to grow and change with technology. As new innovations continue to alter the face of modern business, the agile nature of...
Oct 11, 2018
Contact centers cite agent turnover as their top challenge. This turnover—paired with high absenteeism and poor job satisfaction—significantly impacts financial performance. Plus, many agents today are millennials who have unique wants and needs as employees. Learn...
