Inside the Briefcase
Discusses the progression of businesses from small to midsize organizations and their increasing dependency on IT solutions, including the need for automated systems and a more efficient and effective service desk.
Access Your Complimentary Copy Today. This $399 Value Offer Expires 01/09/2012. The ability to deliver superior customer service and support across multiple channels isn’t a requirement to be Best-in-Class. It is, however, a trait of leading organizations which are looking to lead their customers to newer media of information discovery and service interaction.
If you manage technology today, you know the story: everything is mobile, connected, interactive, immediate, and fluid. Expectations are high. On any given day, it’s all about service delivery.
Learn how F5 solutions can help make your cloud infrastructure or deployment more secure, reliable, and resilient. Cloud computing has become another key resource for IT deployments, but there is still fear of securing applications and data in the cloud. With F5 devices, you can keep your most precious assets safe, no matter where they live
Tweet The job of the CIO has changed dramatically in recent years. By providing information access that will help employees exceed performance expectations, increase customer satisfaction, and fuel expansion, CIOs are being called on to contribute directly to growth. The CIOs role becomes more strategic as organizations use information to create a competitive advantage. This […]
Featured White PapersExplore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of use.
Tweet 20% of Twitter users are seeking customer support! Learn how to quickly integrate Twitter into your support department and optimize your help desk for social media. Today, customers are engaging with brands through multiple channels including email, voice, online chat, forums, knowledge bases and social networks. In fact, each month almost 20 percent of […]
Tweet ERP solutions already cover everything from your financials to HR functions. Even with all that functionality, these powerful tools can be made to better answer your business needs by including ERP modules for specific business types. In certain cases, particularly manufacturing, the added functionality can make a significant difference. DOWNLOAD NOW
With the proliferation of cloud computing, how does an organization manage IT security, compliance, and audit? Cloud computing poses new challenges for IT security, compliance and audit professionals who must protect corporate data and IT assets, and verify compliance of security controls.
In this Guide, you will find a wealth of insight, analysis and information intended to help you understand and select an Enterprise Resource Planning (ERP) system.
Learn How WAN Optimization can Bridge the Performance Gap. Today’s smart CIOs are assessing their workloads against business needs and analyzing where each should run—locally or in the public cloud. Read on to learn about the benefits of cloud computing, and why its success or failure is often dependent on WAN optimization.
Next-generation CRM services are fundamentally cloud aware, with open interfaces for integrating with other related services, such as collaboration; content, such as product specifications, or customer data; and network information, such as device location and user presence.
In this white paper, you will learn five key things, as well as their implications you need to know about your users. Additionally, this white paper will recommend effective ways to answer questions pertaining to your planned business intelligence environment. Those answers will help you determine the most appropriate form of deployment, so you can ensure widespread adoption and maximum user satisfaction.
This paper highlights key requirements for successfully building and deploying SaaS-based BI applications for external users, and how some companies are using the WebFOCUS BI platform to make vital, timely corporate information available outside the firewall.
Enterprise resource planning, or ERP, can be far-ranging software that spans all of your business processes. Depending on the size and type of your business, your ERP solution could touch every department from accounting to human resources to product distribution to warehouse management.
In this guide, ERP Experts share their top 6 best practices for selecting ERP software.
The telephony market has been revolutionized in the past few years by three technologies: Voice over IP (VoIP), converged networking and cloud computing. All three technology advancements offer benefits over standard analog telephony services.
Tweet Learn to sort the hundreds of smart phone options to a few devices that are truly appropriate for your organization. Millions of new smart phones continue to ship every month, and many of them find their way into businesses to help workers do their jobs in innovative new ways. However, many of these same […]
Tweet Vulnerabilities in web applications are now the largest vector of enterprise security attacks. Stories about exploits that compromise sensitive data frequently mention culprits such as “cross-site scripting,” “SQL injection,” and “buffer overflow.” Vulnerabilities like these fall often outside the traditional expertise of network security managers. To help you understand how to minimize these risks, […]
Tweet The rise of social networking at the professional level is a clear indication that companies of all sizes and in all industries need faster and more effective ways to communicate–internally as well as to customers, vendors, and other partners. This white paper will discuss how the same concepts that have transformed personal communication are […]
Tweet eCommerce, Website Design, Mobile Apps, Database Design … how can a fast growing company, with limited resources and technical expertise, manage the ever-changing pace of technology that could affect its bottom line? The answers are in this newly-released free guide to Web Development that would review all your options. Maintaining a robust and current […]
Tweet Learn how to protect your high value virtual assets with a combination of purpose-built IPS platforms, management solutions and industry-leading threat research and security filters. Does your company have a clear and definite security policy for its virtual environment? Companies realize the benefits of moving to virtualization, however, most virtualized environments today are being […]
Tweet Keeping IT systems secure and running within regulatory compliance mandates, especially for mid-sized and even small businesses, seems next to impossible. There are many reasons for this — but fortunately, several recent technological trends show that it doesn’t have to be this way. This paper covers how small and medium-sized organizations can manage their […]
Tweet Learn 6 best practices from Focus Experts for selecting the right Enterprise Resource Planning (ERP) solution for your business. ERP solutions are, by nature, large and complex. How do you select the solution best-suited to your firm? In this guide, Focus Experts share their top 6 best practices for selecting ERP Software. DOWNLOAD GUIDE
Effectively and efficiently managing customer relationships is job No. 1 in most businesses. Are you ready for the coming changes in the Customer Relationship Management (CRM) landscape? What trends should be on your radar in the next 12 months? In this report, Focus Experts share their 2011 predictions for CRM.
An early adopter of healthcare IT, Southwestern Vermont Medical Center (SVMC) began implementing bar coding for bedside medication verification in 2007 as part of its organization-wide initiative to enhance patient safety.
This case study outlines how Thibodaux Regional Medical Center utilized durable, flexible bar coded wristbands to prevent Workarounds and contribute to high scan rates at their facility.
When healthcare organizations introduce bar coded patient identification wristbands, they must determine the most effective, efficient way to print bar codes.With dozens of printer models available to satisfy different user requirements for producing wristbands, it can be challenging for healthcare organizations to decide which option is the most cost-effective over the long term.
Bar coded patient wristbands provide the necessary foundation for preventing errors by ensuring accurate patient information is always available at the point of care.
Tweet As the American Recovery and Reinvestment Act (ARRA) spurs the widespread adoption of electronic health record (EHR) systems at hospitals nationwide, bar code-based systems, such as patient wristbands, have proven to be an excellent way for medical centers to improve the safety and quality of care while meeting industry mandates. To gain the most […]
