Inside the BriefcaseConnecting with the Next Gen Customer
May 12, 2016 No CommentsThis eBook outlines the top 5 trends progressive companies are adopting to transform their old-school contact centers into modern customer engagement centers.
Featured White Papers
Seizing the Moments: The Insider’s Guide to Perfecting the Customer Journey
May 12, 2016 No CommentsIn their report, ICMI Guide to Perfecting the Customer Journey, they offer recommendations to help contact center decision makers
Finding a True Cloud Contact Center
May 12, 2016 No CommentsCloud Technology is one of the most misunderstood concepts of our time.
Maintaining Compliance for the Cloud Generation
May 12, 2016 No CommentsLearn the critical steps to prevent data leakage.
Innovation for the Cloud Generation
May 12, 2016 No CommentsThis guide helps you identify and address the unexpected risks of the “cloud generation.”
Seizing the Moments: The Insider’s Guide to Perfecting the Customer Journey
May 10, 2016 No CommentsIn their report, ICMI Guide to Perfecting the Customer Journey, they offer recommendations to help contact center decision makers.
Finding a True Cloud Contact Center
May 10, 2016 No CommentsCloud Technology is one of the most misunderstood concepts of our time. Although delivering software as a service (SaaS) from the cloud has distinct advantages, the market is so filled with hype, it is difficult to decipher between what is myth and what is reality.
Eyewear Customer Success Story – Famous Eyewear Company Ecommerce solution
May 10, 2016 No CommentsDownload this customer success story to read their strategy of replacing their old commerce solution with a new one that would provide a more robust environment and better complement its back-end systems.
OMNICHANNEL BEST PRACTICES
May 10, 2016 No CommentsOmnichannel enterprises allows customers to choose how and where they want to engage in the process, whether via website, mobile app, social site, kiosk, store, or catalog.
Deploying a Dynamic, Personalized Ecommerce Experience for B2B Customers in Metals Processing & Distribution
May 10, 2016 No CommentsRead how the company deployed a B2B ecommerce platform and extended their newly launched eccommerce channel to other regions and countries where they have a strong presence.
Strengthening App Security with Multi-factor Authentication
May 10, 2016 No CommentsPasswords are the weakest link in your security. Learn how to strengthen security with adaptive multi-factor authentication across enterprise identities and resources — without frustrating users.
Best Practices for Multi-factor Authentication
May 10, 2016 No CommentsThis paper provides best practices for strengthening security with MFA.
Social Customer Service: The Pivotal Driver of the Social Enterprise
May 9, 2016 No CommentsThis white paper outlines the challenges and risks associated with managing social customer service, offering a few examples of brands negatively impacted by negative social media interaction, and outlining a strategy for building a socially enabled modern contact center.
The Digital Workforce – INFOGRAPHIC
May 5, 2016 No CommentsSecurity starts with people…and every person is unique and complex. And people are constantly moving! How do you keep track of the new agile workforce?
SAP Hybris Premium Eyewear Customer Success Story
May 5, 2016 No CommentsIn this new omnichannel world, simply ordering a standalone ecommerce channel isn’t enough. Companies need a platform that unites their channels and supports a more fluid model of customer engagement.
Eyewear Customer Success Story – Famous Eyewear Company Ecommerce Solution
May 5, 2016 No CommentsDownload this customer success story to read their strategy of replacing their old ecommerce solution with a new one that would provide a more robust environment and better complement its back-end systems.
OMNICHANNEL BEST PRACTICES
May 5, 2016 No CommentsOmnichannel enterprises allows customers to choose how and where they want to engage in the process, whether via website, mobile app, social site, kiosk, store, or catalog.
Pragiti Premium Eyewear Customer Success Story
May 5, 2016 No CommentsA popular eyewear company wanted a unique ecommerce channel designed exclusively for this market segment to promote and sell the products that aren’t available to the general public.
10 Tips for Protecting Data in the Cloud
May 3, 2016 No CommentsDON’T GET LOST IN THE CLOUD – You can’t just write off cloud services due to security concerns. Get solid advice here.
Cloud Security Report
May 3, 2016 No CommentsIn this report, you will gain a greater understanding of how industry and online presence drive your threat profile, how the Cyber Kill Chain construct drives understanding, and get recommendations on how to improve your security posture.
7 Best Practices of Cloud Security
May 3, 2016 No CommentsIn this quick reference, seven best practices are offered for your consideration.
Forrester Market Overview: Use Project Services To Accelerate Infrastructure Transformation
May 2, 2016 No CommentsThe pace of digital transformation and cloud migration is forcing IT professionals to review their current infrastructure and force change to accommodate new business demands brought on by the age of the customer. Many organizations are motivated by fear, such as of the potential business disruption in their industries from new digital startups like airbnb or uber; more optimistically, they’re motivated by the opportunities brought by digital technologies to improve their customers’ experience.
Gartner MQ on Disaster Recovery as a Service
April 29, 2016 No CommentsAmong providers of disaster recovery as a service there is wide variance in experience and service quality, together with other key differentiating factors. Data center managers should use this Magic Quadrant to help them evaluate providers of DRaaS services.
13 Essential Log Management Sources: Infographic
April 28, 2016 No CommentsPresented here is a list of log collections and alerts that can help support the infrastructure security of an automated log management system.
Magic Quadrant for Application Delivery Controllers
April 28, 2016 No CommentsA total of 10 vendors made the 2015 Magic Quadrant, representing the biggest companies in the market that provide support and solutions around ADCs.
Aberdeen Report: What Drives Success for Best-in-Class Product Developers?
April 28, 2016 No CommentsBased on the experiences of 148 respondents, this report will explore what makes a product development company successful. It will look at the differences between the Best-in-Class and their competitors.
6 barriers blocking your success
April 28, 2016 No CommentsThis guide will show you how you can positively in uence innovation in your team, department or organization through something you do everyday: learning.
Top Tech Trends in 2016
April 28, 2016 No CommentsTo get a sense for what you can expect in 2016, we talked to our course authors, internal experts and customers. We gained some valuable insights into what your team will need to know for the dev, IT and creative industries.
Customer Best Practices for SAP HANA on IBM Power and SUSE Linux
April 25, 2016 No CommentsIn this session, you will learn about how a real cutting edge client has deployed the SAP HANA infrastructure using SUSE Linux and the Power Platform to deliver a value service to their client.
Choose the Right Platform for Your SAP HANA Strategy, from SUSE & IBM
April 25, 2016 No CommentsIn this session, you will learn about new, pre-sized IBM Power configurations that are optimized for SAP HANA.
