Inside the Briefcase
with Jason Alley, GenesysIn this interview, Jason Alley, product marketing manager at Genesys, shares with IT Briefcase the changing landscape of customer experience and what role the cloud plays in it. Read More >>>
In many organizations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to overwhelm their IT support teams if they haven’t kept their ticket management systems and processes up to date. You can avoid that fate by following the 10 steps below to keep tickets manageable, resolve them quickly and provide an amazing help desk and ticket management experience.
Law firms face special challenges when it comes to data management and storage. Several of these unique demands are based on the fact that most firms’ day-to-day data management has switched to electronic data, with less being manually printed out on paper. Within this context, law firms must differentiate between several types of critical and sensitive information including the firm’s business data, attorney case material, and client eDiscovery data. Each of these types of data comes in through different avenues, which makes finding and storing specific data harder and more time consuming because of the lack of centralization.
Which is the best platform to build an eCommerce website, is the principal thing that strikes your mind in the event that you are wanting to open up an online store. There is an extensive variety of eCommerce platform accessible today. The size and usefulness of a web based business eCommerce website is the deciding consider picking the right platform.
Learn how a certified data erasure solution will streamline internal processes and support regulatory compliance for mass storage hardware and configurations commonly found in data centers and cloud computing infrastructures.
Experts estimate that at least 2.5 quintillion bytes of data are produced every day. That’s an astronomical amount of data to be stored. One study revealed that managing storage growth is the dominant pain point for 79 percent of IT professionals. To help remedy this situation, VMware released its virtual SAN in March of 2014. Almost three years after its introduction, where is it now?
Myths prevail in the IT industry just as they do in every other facet of life. One common myth is that mid-sized workloads, exemplified by smaller versions of mission critical applications, are only to be found in mid-size companies. The reality is mid-sized workloads exist in businesses of all sizes.
The direction of technology both follows and influences the direction of business. The tools enterprises need to compete, improve, adapt, solve problems, and succeed are supplied by technology. Sometimes, technology even supplies new opportunities, such as when a technological advance leads to the creation of a new marketplace. The Internet is by far the most powerful example of this in the past 50 years.
According to industry analysts, more than 50 percent of IT spending will be cloud-based by 2018. IBM research confirms that 75 percent of enterprises in the US plan to increase cloud investment, which means they already have made some initial investments in this technology. Skyrocketing demand for cloud services has brought many different types of technology suppliers into the cloud IT services delivery game, ratchet-ing up competition.
When running an e-commerce website, downtime is the equivalent of locking your doors to the public. Not only are you not doing business, but you’re also actively pushing your customers into the arms of the competition. Amazon found that every 100 milliseconds of downtime cost them one percent in sales, and Google found that an extra .5 seconds in search page generation time dropped site traffic by 20 percent. Slow performance affects everything from individual transactions to customer retention, and ultimately revenue. E-commerce businesses simply cannot afford to suffer a slip in performance.
with Alden Fertig, IBM Cloud Video’s UstreamIn this interview, Alden Fertig, Vice President of Product for IBM Cloud Video’s Ustream, and brings us along the evolution of NASA’s live streaming. Read More >>>
Start leveraging the power of contextual commerce and download our ebook today.
Download the new report from Adobe to learn how this design advantage can be your company’s new secret weapon.
Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
This white paper discusses the three key must-haves in a smart security solution for your small business.
There are more online stores than ever as we get nearer to 2017; far more than when we experienced a dot-com boom back in 2000. People are appreciating the advantages offered by maintaining online businesses, which is why the market is saturated and very competitive.
A lot of companies used to struggle with storing and sharing important information amongst its employees when technology was not as advanced as it is today. However, as numerous advancements have been made, businesses are now in a position to collect all sorts of data with a variety of online software solutions. This has caused quite a lot of change in the business world as the companies receive the benefits of this system, such as improved employee knowledge, improved workflow, flexibility, accessibility and scalability. All these facts are the main reasons why cloud-based knowledge base software is the perfect solution for database management in a company.
While the rapid growth of the market is generally seen as a benefit to cloud providers, the uptick could also introduce some challenges. The success of the cloud industry has attracted many businesses, creating a crowded market. This oversaturation must drive businesses to establish an expertise and hone in on a smaller segment of the market. By doing this, brands will differentiate themselves from others and gain clout in the smaller subset of the industry.
with Morton Brogger, HuddleIn the following interview, Morten Brøgger, the CEO of Huddle discusses secure enterprise cloud collaboration and the future of the market. Read More >>>
Multiple agencies across the U.S. government are paying closer attention to the software they are buying. More specifically, they want to know what open source and third party components were used to build the software applications. Read this article to learn more about this report
As you probably know, convincing executives about anything can be extremely difficult in business. They are often disconnected from the way things actually are in the lower levels of the company, and when it comes to topics such as cloud computing, they may not have any knowledge at all. Convincing these executives about how important security is in the cloud can be very difficult, but it can be done. Here are a few tips on how to get it through to these c-suite employees.
Though barely out of its infancy, hyper-converged infrastructure (HCI) has become a golden child within the IT ecosystem. Its simplicity and scalability have opened the door to software-defined data center (SDDC) capabilities at companies of all sizes, providing performance capabilities that once required enterprise-level resources to implement. It has become the great equalizer for hybrid cloud access. HCI’s ascent has been remarkable; it was only a few years ago that IT organizations were cautiously experimenting with such compact and powerful appliances – taking small, measured steps toward integrating these cloud-ready devices into data center operations.
with Shashi Kiran, QualiIT Briefcase conducted the following Q&A with Quali Chief Marketing Officer Shashi Kiran to get a better understanding about the beneficial uses of cloud sandboxes as the DevOps trend continues to take hold and gain industry momentum. Read More >>>
It wouldn’t be an exaggeration to say that eCommerce has completely revolutionized the world of retail as we know it. Instead of going to a store and browsing through the limited number of items they have in offer, you now have the opportunity to log-in onto your e-store account and buy anything you like. Unlike with real stores where you would have to travel to a different location (which also adds to the price of the purchased product) all you have to do here is open a new tab in your browser.
Just when you think that you have seen it all, as far as cars and technology are concerned, the automotive industry takes it to another level. While the ability to create cars that have the capacity to fly may be quite a way off, that has not stopped the automobile industry from doing some incredible things with the latest cars off of the assembly line. According to a recent article by CSC, the automotive industry has turned to cloud computing, big data technology and location awareness as a means of integrating the latest in computing technology into the driving experience.
It seems as though the world has gone mobile. Everywhere you look someone has their smartphone out doing everything from playing Pokémon Go to shopping on the QVC online store. From texting to checking Facebook to keeping abreast of the news and weather forecasts, there is always something to do and see on that handy little gadget we wouldn’t leave home without. Not only are our cell phones a source of entertainment, but also a source of information and even function.
This white paper discusses emerging uses cases and methods used by vendors’s professional services and systems integrators to help enterprises navigate the challenges around digital transformation.
As you may know, Microsoft Office 365 is the number one cloud-based solution, due to its appeal on multiple levels to individuals and business users alike. In recent years, Microsoft has invested heavily in cloud computing, with its revenue from Office 365 jumping 54 percent over the last quarter.
I am increasingly convinced that the eventual adoption of Platform as a Service (PaaS) offerings is inevitable for most applications even if the number of applications built on top of PaaS offerings is relatively low today. What do I mean by PaaS? Services that sit above the more traditional Infrastructure as a Service (IaaS) that most people today equate with cloud computing.
The demands and pressures on today’s IT departments continues to grow. Access to applications is essential to almost any business, and it is a difficult balance for today’s companies to pit reliable, efficient applications access against the need to keep IT costs from raging out of control.
