SOURCE: Pegasystems Amerigroup Deploys Pega for Better Claims Performance and Service Excellence CAMBRIDGE, MA--(Marketwire - May 22, 2012) - Pegasystems Inc. (NASDAQ: PEGA), the leader in Business Process Management (BPM) and software for customer centricity, today...
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Jan 31, 2012
SOURCE: eXo Users connect, collaborate, and improve productivity — in the cloud, on mobile devices, or on the ground Multi-tenancy support for deployment in public and private clouds Secure access to personal dashboards, documents and activity streams via native...
Jan 4, 2012
Enterprise resource planning, or ERP, systems are critical to the business operations of many companies, despite their notorious reputation for failed deployments and expensive maintenance plans. ERP is used to track important data — usually related in some way to an...
Nov 30, 2011
Next-generation CRM services are fundamentally cloud aware, with open interfaces for integrating with other related services, such as collaboration; content, such as product specifications, or customer data; and network information, such as device location and user...
Nov 23, 2011
SOURCE: Forbes Another day, another push at the cloud computing envelop for Salesforce.com. The San Francisco-based company just announced plans to acquire Model Metrics, a mobile and social cloud consulting services company. The company will add to Salesforce.com’s...
Nov 4, 2011
SOURCE: Enterprise Apps Today The cloud CRM market is a crowded one, so we offer an overview of the biggest names in our cloud CRM buying guide. Salesforce.com, Oracle, Microsoft, SAP and dozens of others are offering cloud CRM (customer relationship management)...
Oct 28, 2011
SOURCE: ReadWriteWeb With the announcement by Oracle of their acquisition of RightNow earlier this week, it has brought about some strange bedfellows on how their mutual customers can connect up disparate CRM and other SaaS-based customer support systems. Indeed, at...
Jul 7, 2011
SOURCE: PR Newswire Intalio, Inc., the leader in private cloud applications, today announced a new round of venture financing that will enable the company to build out its portfolio of applications for enterprise private clouds. This latest round of investment adds...
Jun 29, 2011
Whether organisations opt for an on-premise or cloud solution, analysts from both Gartner and IDC agree the CRM systems market continues to be buoyant. The market was worth $1.06 billion in Asia-Pacific and Japan last year, after having grown 21% year-on-year, says...
Jun 17, 2011
Cloud CRM stands for “cloud customer relationship management” which essentially refers to any cloud-based technology that streamlines and harnesses a company’s customer data for improved customer service and overall revenue. Customer relationship management is a term...
