When thinking BPM consider your MDM: why business and IT DO need to work together

Data. It’s everywhere. Pervasive. And bloody annoying to control.

With more BPM vendors moving towards empowering business users with the ability to create process enabled applications with simplified interfaces and less reliance on IT and Systems Analysts there’s a potential disaster waiting in the wings and it’s this: at the heart of any process there’s a certain amount of data in use, whether existing customer or product related information called via a service or data collection which needs to be placed within the infrastructure and stored against the customer record.

Read the full post and its comments on BPM Redux