Inside the Briefcase
There has been a lot of talk recently about digital transformation for businesses and all the advantages it brings. Indeed, if your business has been modified to better leverage digital technologies, or if yours is a digital-native business that never needed transforming, you might be skeptical about what role a legacy technology like a data warehouse can do for you.
This white paper presents solutions to some of the common challenges of utilizing metrics in service, presents best practice metrics service organizations are tracking, and discusses how to effectively leverage technology to see and impact your service performance.
This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs.
with Ross Garrett, Cloud ElementsIn this interview, Cloud Elements’ Head of Product Marketing Ross Garrett shares his thoughts on the imperative of adopting an open API strategy at financial institutions and fintech companies.Read More >>>
The Field Service Management market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning.
This report will highlight the innovative ways top performing service firms and manufacturers engage with their customers while also delivering tangible value.
“The ‘Creative CIO’ will not only be a technology strategist but also a business strategist and innovator”
Change is what sets an innovative company apart from a competitor, and is a constant with technology. As open source technology becomes widely adopted, its core features – choice and collaboration – will become the norm for modern technology.
In today’s exclusive IT Briefcase interview, DH2i’s Co-Founder and CEO, Don Boxley, shares his thoughts on why IT professionals need to stop thinking about availability in terms of “high” and instead be more concerned about whether or not its “smart.”
A recently completed Adaptiva survey on efforts to migrate enterprise desktop and laptop systems to Microsoft Windows 10 reveals that enterprises are completing their migrations faster than earlier surveys had projected. In a survey conducted in 2016, a significant majority of respondents (88 percent) indicated that they had barely begun to deploy Windows 10. That group was running Windows 10 on less than 5 percent of their systems.
This paper in association with Forrester discusses how and why the technology buying process is undergoing a transformation.
Modern employees, especially digital native Millennials, are more mobile than ever and work happens anytime, anywhere. Watch this webcast with Ron O’Neal from Dell, as he reviews the Global Workforce study, developed with Intel®, to learn how workplaces are changing and how mobility is shaping the future workforce.
To understand this evolving relationship, Dell commissioned Forrester® Consulting to study worrying gaps between what IT provides and what the different types of workers need.
Download this report from Dell and Intel® to discover what the future has instore for four innovative trends in workspace technology.
This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready.
Knowledge sharing through your service desk is extremely important and the topic should really receive much more coverage than it does. There are several reasons for this including the reduction of resolution times massively, but it also promotes a better working culture. But to really push this cultural shift through in your organization, there are a few things you need to do.
Open source software has characteristics such as quality, flexibility, security, and standardization that are unsurpassed by traditional software solutions. It has long-term viability and is always on the cutting-edge of technology. The software is created and supported by a worldwide community of organizations and individual developers, many of whom also live by open source values like collaboration and volunteerism.
Data-intensive applications and technologies such as the Internet of Things (IoT) require massive amounts of processing power. Without the proper infrastructure in place, this flow of data can have a dragging effect on business operations. As the number of connected things grows—Gartner estimates there will be 8.4 billion connected devices by the end of 2017—businesses face considerable data handling challenges ahead, including processing the massive amounts of data collected by IoT devices in real time. As such, many enterprises are implementing edge computing to combat latency woes and drive a better customer experience.
If you are here, then you’re undoubtedly curious about one of the most innovative moves Microsoft has made in the last few months. Words like “beautiful” and “dynamic” have been recently used to describe their new SharePoint Online communication sites – and as experts in the field of software consultation, our team could not agree more! Considering the popularity of SharePoint in today’s business world, it is rare to find companies who do not already benefit from one or more aspects of its communication and data-corralling software.
We’ve all deleted important files before; maybe it’s our homework, maybe it’s the family photos folder with irreplaceable photos and videos. Or perhaps it’s important passwords, games, documents or other things. To recover your files, whether they are in the form of videos, photos, documents, programs, emails or even games, there is the best free data recovery software, EaseUS Data Recovery Wizard, a great option when you need the best in the business.
A smart car connection service is an advanced electronic and or microprocessor system that gives a driver more driving control by improving stability, braking, and improving a driver’s comfort when driving a smart car. In general, there are multiple smart car connection services and each is intended for a particular role. Are you interested in understanding the difference between various smart car connection services? If you are, then this article might be helpful.
with Arun Rao, GrandCanalsIn this interview, Arun Rao discusses how to support businesses who are struggling with the “Amazonification” of the fulfillment chain where there are rising costs and rising expectations on delivery times. Read More >>>
with Peter Kraatz, DatalinkIn this interview, Peter Kraatz at Datalink shares his expertise on the due diligence necessary for organizations to successfully move to the cloud and the challenges IT professionals should prepare for prior to a cloud migration. Read More >>>
Research results provide insight into current DevOps security practices at both large and mid-sized enterprises.
IDG Research Services polled IT & security decision makers to gauge their organizations’ application security strategies.
DATA and ANALYTICS , DATA SECURITY, Featured White Paperswith Srivats Ramaswami, 42QIn this interview, Srivats Ramaswami, CTO and Vice President of IT at 42Q, takes a look at the differences between legacy, on-premise and cloud-based MES solutions and why moving to the cloud provides competitive advantages in efficiency and cost. Read More >>>
with Brian Kelly, CloudGenaIn this interview, Brian Kelly, CEO & Founder of CloudGenera provides insights on the current challenges in selecting the right cloud solution to satisfy businesses specific individual needs, and how CloudGenera is helping companies, like Hewlett Packard Enterprise (HPE), overcome them. Read More >>>
with Jack Kudale, LaceworkIn this interview, Lacework CEO Jack Kudale discusses the challenges of cloud computing today and how to overcome cloud security challenges. Read More >>>
Discover how some emerging technologies on Gartner’s Hype Cycle for Unified Communications and Collaboration apply in the Unified Workgroup Communications space.
IT professionals know data migration projects are as unavoidable as they are unenjoyable. Whether planned (device refresh cycles or OS updates) or unplanned (ransomware, spilled coffee, or a failed drive), there’s a constant need to move end-user data from an old device to a new or reimaged one. These common projects have unfortunate impact: draining IT budget, time, user productivity, and even putting end-user data at risk of loss. Organizations will get more of the same unless they replace cumbersome one-to-one migration processes with more scalable alternatives that minimize IT costs, limit end-user burden, and mitigate the risk of data loss.
