BonitaSoft BPM to offer enterprise-class support services

SOURCE: The Sacramento Bee

BonitaSoft today announced the availability of Bonita Open Solution 5.7. The updated version includes enterprise-class support services with global coverage, new business solutions, and increased system performance.

A critical component to the new release, BonitaSoft has increased its support services to become the first open source BPM company to offer enterprise-class support. With a new support center in North America and its industry-leading Service Level Agreements (SLAs), BonitaSoft customers now have 24/7 access to support services. This ensures that severe support issues will receive a response within two hours, depending on if the customer has a Gold or Platinum Service Level Agreement (SLA). As a result, BonitaSoft provides the most responsive BPM customer support capabilities, delivering an exceptional user experience when designing, developing, deploying and delivering BPM applications.